Who we are
Next Level Space designs, fits out and refurbishes commercial interiors and outdoor spaces, including bespoke joinery, for businesses across the UK. Next Level Space is a trading name of Next Level Design Ltd (“we”, “us”, “our”), which is the data controller for the personal information described in this policy.
Next Level Design Ltd, trading as Next Level Space
Registered in England and Wales, company no. 13262027
Registered office: 27 Old Gloucester Street, London WC1N 3AX
Workshop: Units 5 & 6, 647A Melton Road, Leicester LE4 8EB
Email: info@nextleveldesign.co.uk
This policy applies to nextlevelspace.co.uk and to the quotes and projects we deliver as Next Level Space. Information about our other brands is available at nextleveldesign.co.uk/privacy-policy.
Information we collect
When you request a quote
- your name and email address and, if you choose to give them, your phone number and company name;
- your project details, such as the type of project, the project postcode, the size of the space and your timescale.
When you submit our enquiry form, your details are sent to us by email and kept in our mailbox. Any photos, drawings or plans you send us later by email or WhatsApp are handled in the same way.
When we work on your project
- contact details for the people we deal with at your business and on site;
- site information, such as surveys, photos, measurements, floor plans and access arrangements;
- designs, drawings, specifications, material choices and approval correspondence;
- billing details and records of quotes, payments and invoices.
When you contact us directly
Emails and WhatsApp messages you send us, and any notes we keep of those conversations.
Collected automatically
Our hosting provider keeps standard server logs (such as IP address, browser type and pages visited) to run and secure the website. Our enquiry form uses security checks to prevent spam.
We do not need special category data (for example health information). Please do not include it in your enquiry.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, discussing your requirements and preparing a quote | Steps taken at your request before a contract; legitimate interests in responding to business enquiries |
| Surveying, designing, fitting out and refurbishing your space | Performance of a contract |
| Arranging site access, deliveries and trades, including any landlord, building control or planning paperwork you ask us to help with | Performance of a contract; legitimate interests |
| Health and safety records required for on-site work | Legal obligation; legitimate interests |
| Invoicing, accounting and tax records | Legal obligation |
| Showing completed projects in our portfolio (see “Photos of our work”) | Legitimate interests in promoting our business |
| Protecting our website from spam, fraud and misuse | Legitimate interests |
We do not sell your personal information or use it for automated decision-making. We will only send you marketing emails if you have asked us to, and you can opt out at any time.
Photos of our work
We may photograph spaces we have fitted out or refurbished and show them, together with the business name, on our website and social media. We try not to include people who could be identified, and we will not publish photos of private areas without your agreement. Some images on this website are illustrative design concepts rather than completed projects.
If you would prefer your project or business name not to appear in our portfolio, or would like a photo removed, email info@nextleveldesign.co.uk and we will remove it.
International transfers
Some service providers, such as cloud, email and messaging services, may process information outside the UK. Where this happens we rely on the safeguards permitted by UK law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries and quotes that do not go ahead: up to 24 months after our last contact.
- Client and project records, including invoices: 6 years after the end of the financial year they relate to, to meet our accounting and tax obligations.
- Designs, drawings and specifications: kept for as long as you are a client, so we can maintain, repair or adapt your space, unless you ask us to delete them sooner.
When information is no longer needed we delete it or make it anonymous.
Keeping it secure
We use appropriate technical and organisational measures to protect your information, including encrypted website connections (HTTPS), access controls and limiting access to the people who need it. No system is completely secure, so please avoid sending highly sensitive information through our forms or by email.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests;
- ask us to transfer information you gave us to another organisation.
Some rights only apply in certain circumstances. To make a request, email info@nextleveldesign.co.uk. We will normally respond within one month and there is usually no charge.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
Contact and complaints
If you have questions about this policy or how we use your information, email info@nextleveldesign.co.uk or write to us at our registered office.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. We would appreciate the chance to deal with your concerns first, so please contact us before approaching the ICO.